Binnary Casino maintains dedicated support channels to assist players with account queries, technical issues, and general questions. The team operates continuously to ensure timely responses regardless of timezone.
Contact Methods
Multiple communication options accommodate different preferences and urgency levels. Choose the channel that best suits your situation for efficient resolution.
Live Chat Support
The fastest route to assistance connects you with trained agents available around the clock. Access the chat widget from any page by clicking the support icon in the bottom corner. Typical wait times remain under two minutes during normal periods.
Best for:
- Urgent account issues
- Deposit and withdrawal queries
- Bonus activation questions
- Real-time technical troubleshooting
Email Support
Send detailed enquiries to support@binnary.bet for matters requiring documentation or complex explanations. The team responds within 24 hours, though most emails receive attention sooner. Include your registered username in all correspondence for faster identification.
Best for:
- Formal complaints or disputes
- Document submissions for verification
- Detailed technical reports
- Feature requests or feedback
Common Support Topics
Account Management
| Issue | Resolution Time |
|---|---|
| Password Reset | Immediate (self-service) |
| Username Recovery | Under 1 hour |
| Account Verification | 24-48 hours |
| Account Closure | 24 hours |
| Self-Exclusion | Immediate |
Payment Assistance
Deposit delays occasionally occur due to payment provider processing times. If funds do not appear within 30 minutes, contact support with your transaction reference. Withdrawal enquiries require the cashout request ID found in your transaction history.
Technical Support
Game loading issues often resolve through browser cache clearing or switching devices. For persistent problems, support agents can investigate server-side logs when provided with:
- Game title and provider
- Time of occurrence
- Device and browser used
- Screenshot of any error messages
Verification Process
Identity verification protects both players and the casino from fraudulent activity. Required documents include:
- Photo ID: Passport, driving licence, or national ID card
- Proof of Address: Utility bill or bank statement dated within 90 days
- Payment Verification: Card photos or e-wallet screenshots
Upload documents through the account settings page or email them directly to the support team. Processing typically completes within 24-48 hours.
Responsible Gambling Support
Binnary Casino provides tools for players who need to manage their gambling habits. The support team assists with:
- Setting deposit limits (daily, weekly, monthly)
- Activating session time reminders
- Implementing cooling-off periods
- Processing self-exclusion requests
External Resources
For professional gambling support, contact these organisations:
- GamCare: Confidential support and counselling
- Gamblers Anonymous: Peer support community
- Problem Gambling Helpline: 1-800-522-4700
If gambling stops being enjoyable, take a break. Support staff can help implement any restrictions you require without judgement.
Dispute Resolution
Unresolved complaints may escalate through formal channels. Document all communication and reference previous ticket numbers when escalating. The casino commits to fair resolution of legitimate disputes within reasonable timeframes.
Escalation Steps
- Initial contact through live chat or email
- Request supervisor review if unsatisfied
- Submit formal complaint through designated process
- External mediation through licensing authority if required
Self-Service Resources
Many questions find answers without support contact through available resources:
- FAQ Section: Covers registration, bonuses, payments, and games
- Terms & Conditions: Full promotional and account rules
- Payment Guide: Deposit and withdrawal instructions
- Game Help: Rules and features within each game interface
Support Hours and Languages
The support team operates 24 hours daily, 7 days weekly without holiday interruptions. English serves as the primary communication language, with additional language support available during extended hours.
Feedback and Suggestions
Player feedback drives platform improvements. Share your experience or suggestions through email or live chat. Constructive input receives genuine consideration for future updates.